SCI Shared Resources LLC Corporate - Service Delivery Manager in Houston, Texas

Overview & Responsibilities

EMPLOYER : SCI Shared Resources, LLC

Job Title : Service Delivery Manager

Location : Houston, TX


Architect, engineer, design, implement and administer IT infrastructure across multiple platforms and technologies. Responsible for incident, problem, and change management within the Information Technology Infrastructure Library (ITIL) framework. Track and assist in the resolution of issues and conflicts within the delivery of infrastructure services. Provide customer facing consulting and help improve customer satisfaction. Develop and manage proof of concepts working with vendors. Develop, maintain, and report on service level agreements (SLAs) set by the company, ensuring that services are delivered within the defined thresholds. Act as an escalation point when major incidents occur, ensuring coordination of resolving parties, effective communication to stakeholders, and post incident review. Ensure Data Center services are properly resourced with adequate skills and capacities. Assist with Project Management when required and apply an understanding of how other IT projects may impact the company’s infrastructure. Compile information and provide accurate reports related to application and infrastructure delivery, including compute and capacity metrics or “up time”. May evaluate and recommend new services or technologies to help with service delivery. Act as an IT ambassador, working with other departments to communicate IT matters and build strong relationships with business owners. Attend IT project and Change Board meetings representing the Data Center team.

Must Reference : Job #LOSU1-W

Requirements & Qualifications

Bachelor’s or foreign equivalent degree in Computer Science, Computer Information Systems, Engineering or a related field followed by 12 years of progressive experience with infrastructure engineering. Experience therein to include 5 years of experience with infrastructure architecture and design experience across multiple platforms and technologies. Experience therein to include 3 years of project management experience.

Associate Requisition ID PERMServDelMgr-E

# of Openings 1

Category (Portal Searching) Information Technology

Type Full-Time