SCI Shared Resources LLC Corporate - Manager of Application Development-CRM in Houston, Texas
Overview & Responsibilities
The Product Manager of CRM will design, develop, test, and manage Customer Relationship Management (CRM) software release changes to facilitate, measure, and improve sales revenue and margin. Collaborate, obtain input, and feedback from Sales Management, end-users, and Technology staff on software enhancements and change management. Manage the day-to-day activities, processes, priorities, and initiatives of the CRM team.
Program Development 30%
Interpret application development strategy and develop CRM system enhancements to support the sales organization goals. Obtain input from a variety of internal stakeholders in order to understand their issues, concerns, and needs. Discuss and obtain agreement with stakeholders on priorities and enhancement options.
Develop business and functional requirements to achieve desired CRM enhancements. Obtain IT resources for programming and configuration.
Develop and manage project plan including timeline, activities, responsible owner, milestones, communications, and change management through the software life cycle. Status management and stakeholders on ongoing progress, identifying issues, and possible risks.
Manages a wide range of quality control tests, SIT, UAT, regression, data files, and analysis to ensure software meets or exceeds specified standards. Reviews and provides feedback on test scripts and plan.
Collaborates with Learning & Development on software enhancements, training, and job aids for sales teams.
Monitors release success, identifies and prioritizes issues, manages resources to resolve issues.
Manage the day-today activities, processes, procedures, and priorities of the team. Responsible for maintaining current processes and procedures focusing on continual improvement and efficiencies.
Additional responsibilities as requested or assigned.
Coordinate staff work and time-off schedules ensuring appropriate coverage.
Identifies and implements innovative solutions for practice or workflow changes to improve department operations or other department-specific measures by leading unit projects and/or other department/system directed activities. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures
Gathers data for annual expense and personnel budgets, reviews expense statements and takes necessary actions to control and reduce costs. Ensures adequate supplies are available. Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications. Identifies capital needs and plans accordingly.
People Development 20%
Develop a strong, trusting, and reliable team. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Constructively address issues and provide tangible and appropriate feedback. Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover. Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.
Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Establishes pay, recommends pay increases, special pays, and career advancements.
Discipline staff as necessary. Writes development plans to close behavior or skill gaps. Collaborates with Human Resources throughout discipline, development, and termination processes. Recommends and discusses terminations with Leadership.
CORE / CRITICAL COMPETENCIES
Demonstrates a Commitment to Services Excellence, Trustworthiness and Integrity
Shows consistency among principles, values, ethical standards and personal behavior
Is trusted by subordinates and peers to keep one’s word and follow through on commitments
Encourages and generates new ways to look at processes and problems
Identifies cost savings and revenue opportunities
Generates and champions new ideas and initiatives
Balances time, resources and quality requirements to achieve business goals
Sets high standards of performance for self and others
Drives the achievement of agreed-upon results
- Actively supports change initiatives
Conveys information clearly and concisely in written and spoken communication
Listens effectively and provides frequent feedback
Creates environment in which team members share information openly and honestly
Collaborate with Others
Utilizes optimal level of collaboration with team members to achieve business goals
Shares credit with others for their contributions
Celebrates team successes
B uild Productive Relationships (Internal / External)
Relates well to people with diverse backgrounds and perspectives
Maintains composure and constructive relationships even under difficult circumstances
Requirements & Qualifications
Education & Licenses:
- Bachelor’s degree in Business, Management Information Systems, or related discipline
Experience & Knowledge:
At least three (3) managing business and functional needs with Information Technology and stakeholders
At least eight (8) years’ Customer Relationship Management (CRM) application development experience
Demonstrate knowledge of sales life cycle
Demonstrate knowledge of software development and release phases
At least two (2) year’s supervising staff or managing division wide projects preferred
Skills & Abilities (not listed within Competencies):
Computer literate and proficient with MS Office, Word, Excel, and Power Point
Must be able to travel up to 10% travel in North America required; ability to lift and carry luggage
When considering the work environment associated with this job, the following factors may apply:
Work indoors during all seasons and weather conditions
Limited amount of traveling required
Standard casual business dress is required
When considering the work postures associated with this job, the following factors may apply:
- Sitting continuously for many hours per day, up to 6 hours per day
When considering the physical demands associated with this job, the following factors may apply:
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
When considering the work hours associated with this job, the following factors may apply:
- Working beyond “standard” hours as the need arises
Who we are. What we do.
We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.
We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.
Health benefits (medical, dental, vision, life)
401K Retirement Savings Plan with company match
Vacation and sick time
Funeral discounts, and more
SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at www.sci-corp.com .
As used herein, “SCI” refers to Service Corporation International and its affiliated companies.
Equal Opportunity Employer, M/F/D/V
Job Locations US-TX-Houston
Associate Requisition ID Req.79772
# of Openings 1
Category (Portal Searching) Human Resources