Service Corporation International (SCI) Corporate Jobs

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Job Information

SCI Shared Resources LLC Corporate - Manager of Application Development-Beacon in Houston, Texas

Overview & Responsibilities

GENERAL ACCOUNTABILITIES

The Product Manager – Beacon (a proprietary application within SCI) will design, develop, test, and manage Product and Sales software to facilitate, measure, and improve sales revenue and margin. Collaborate, obtain input, and feedback from Product Management, Sales Management, end-users, and Technology staff on software enhancements and change management. Manage the day-to-day activities, processes, priorities, and initiatives of the team.

SPECIFIC RESPONSIBILITIES

Program Development 30%

  • Interpret application development strategy and develop Sales & Product system enhancements to support the sales organization goals. Obtain input from a variety of internal stakeholders in order to understand their issues, concerns, and needs.

  • Discuss and obtain agreement with stakeholders on priorities and enhancement options.

  • Develop business and functional requirements to achieve desired software enhancements. Obtain IT resources as appropriate.

Operations 40%

  • Develop and manage project plan including timeline, activities, responsible owner, milestones, communications, and change management through the software life cycle. Status management and stakeholders on ongoing progress, identifying issues, and possible risks.

  • Manages a wide range of quality control tests, SIT, UAT, regression, data files, and analysis to ensure software meets or exceeds specified standards. Reviews and provides feedback on test scripts and plan.

  • C ollaborates with Learning & Development on software enhancements, training, and job aids for sales teams.

  • Monitors release success, identifies and prioritizes issues, manages resources to resolve issues.

  • Manage the day-today activities, processes, procedures, and priorities of the team. Responsible for maintaining current processes and procedures focusing on continual improvement and efficiencies

  • Additional responsibilities as requested or assigned.

Administration 10%

  • Coordinate staff work and time-off schedules ensuring appropriate coverage.

  • Identifies and implements innovative solutions for practice or workflow changes to improve department operations or other department-specific measures by leading unit projects and/or other department/system directed activities.

  • Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures

  • Gathers data for annual expense and personnel budgets, reviews expense statements and takes necessary actions to control and reduce costs. Ensures adequate supplies are available. Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications. Identifies capital needs and plans accordingly.

People Development 20%

  • Develop a strong, trusting, and reliable team. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Constructively address issues and provide tangible and appropriate feedback. Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover. Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.

  • Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Establishes pay, recommends pay increases, special pays, and career advancements.

  • Discipline staff as necessary. Writes development plans to close behavior or skill gaps. Collaborates with Human Resources throughout discipline, development, and termination processes. Recommends and discusses terminations with Leadership.

CORE / CRITICAL COMPETENCIES

Demonstrates a Commitment to Services Excellence, Trustworthiness and Integrity

  • Shows consistency among principles, values, ethical standards and personal behavior

  • Is trusted by subordinates and peers to keep one’s word and follow through on commitments

Promote Innovation

  • Encourages and generates new ways to look at processes and problems

  • Identifies cost savings and revenue opportunities

  • Generates and champions new ideas and initiatives

Achieve Results

  • Balances time, resources and quality requirements to achieve business goals

  • Sets high standards of performance for self and others

  • Drives the achievement of agreed-upon results

Display Adaptability

  • Actively supports change initiatives

Communicate Effectively

  • Conveys information clearly and concisely in written and spoken communication

  • Listens effectively and provides frequent feedback

  • Creates environment in which team members share information openly and honestly

Collaborate with Others

  • Utilizes optimal level of collaboration with team members to achieve business goals

  • Shares credit with others for their contributions

  • Celebrates team successes

Build Productive Relationships (Internal / External)

  • Relates well to people with diverse backgrounds and perspectives

  • Maintains composure and constructive relationships even under difficult circumstances

Requirements & Qualifications

Education & Licenses:

  • Bachelor’s degree in Business, Management Information Systems, or related discipline

Experience & Knowledge:

  • At least three (3) managing business and functional needs with Information Technology and stakeholders

  • At least eight (8) years’ application development experience preferably with proprietary software

  • Demonstrate knowledge of sales life cycle

  • Demonstrate knowledge of software development and release phases

  • At least two (2) years' supervising staff or managing division wide projects preferred.

Skills & Abilities (not listed within Competencies):

  • Computer literate and proficient with MS Office, Word, Excel, and Power Point

  • Must be able to travel – up to 10% travel in North America required; ability to lift and carry luggage

WORK CONDITIONS

Work Environment

When considering the work environment associated with this job, the following factors may apply:

  • Work indoors during all seasons and weather conditions

  • Limited amount of traveling required

  • Standard casual business dress is required

Work Postures

When considering the work postures associated with this job, the following factors may apply:

  • Sitting continuously for many hours per day, up to 6 hours per day

Physical Demands

When considering the physical demands associated with this job, the following factors may apply:

  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

When considering the work hours associated with this job, the following factors may apply:

  • Working beyond “standard” hours as the need arises

SCI Overview

Who we are. What we do.

We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.

We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.

Benefits Options:

  • Health benefits (medical, dental, vision, life)

  • 401K Retirement Savings Plan with company match

  • Vacation and sick time

  • Tuition reimbursement

  • Funeral discounts, and more

SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at www.sci-corp.com .

As used herein, “SCI” refers to Service Corporation International and its affiliated companies.

Equal Opportunity Employer, M/F/D/V

Job Locations US-TX-Houston

Associate Requisition ID Req.79771

# of Openings 1

Category (Portal Searching) Human Resources

Type Full-Time

Postal 77019

Source SCI

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