Service Corporation International (SCI) Corporate Jobs

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Job Information

SCI Shared Resources LLC Product Specialist in Cincinnati, Ohio

Overview & Responsibilities

Making Everlasting Memories (MeM) develops creative software solutions to enhance the way people celebrate and memorialize lives lived. With our suite of web-based applications, users are able to create DVD movies, memorial websites, printable service items, bound storybooks and many other keepsakes.

We are currently seeking someone to help support our vast user base as a Product Specialist. This position requires someone tech-savvy, personable and instinctively customer focused.

With MeM, you will have the opportunity to gain experience in customer service, corporate training, software testing and much more, making a lasting impact on your own career. New employees join a supportive group of other Product Specialists who strive to exceed expectations with each customer interaction.

Responsibilities include:

  • Becoming a know-it-all of the ins and outs of our suite of applications

  • Responding to customer inquiries via e-mail and telephone

  • Troubleshooting technical and equipment related issues

  • Testing and championing new developments, products, features, initiatives, etc.

  • Creating support material such as instructional documents and training videos

  • Other duties as assigned

Requirements & Qualifications

Successful candidates typically have:

  • Passion for creating positive customer experiences

  • Creative problem solving skills

  • Familiarity with the latest common technology applications and equipment, experience with Microsoft Dynamics or equivalent software preferred

  • Ability to wear many “hats” while managing multiple tasks with varying priorities

  • Bachelor’s degree in Business, Marketing, Communications or a related field

  • Bilingual in Spanish preferred, not required

SCI Overview

Who we are. What we do.

We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.

We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.

Benefits Options:

  • Health benefits (medical, dental, vision, life)

  • 401K Retirement Savings Plan with company match

  • Vacation and sick time

  • Tuition reimbursement

  • Funeral discounts, and more

SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at www.sci-corp.com .

As used herein, “SCI” refers to Service Corporation International and its affiliated companies.

Equal Opportunity Employer, M/F/D/V

Associate Requisition ID Req.78886

# of Openings 1

Category (Portal Searching) Marketing and Advertising

Type Full-Time

Postal 45249-1641

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