SCI Shared Resources LLC Customer Engagement Specialist in Cincinnati, Ohio
Overview & Responsibilities
We are currently seeking someone to provide excellent customer service to our users by becoming an expert on our software. We need someone with great communication skills who is tech-savvy and good at solving problems.
Making Everlasting Memories (MeM) develops creative software solutions to enhance the way people celebrate and memorialize lives lived. With our suite of web-based applications, users are able to create tribute movies, memorial websites, printable service items, keepsake storybooks and many other keepsakes.
With MeM, you'll have the opportunity to gain experience in customer service, training, software testing and much more, making a lasting impact on your own career. New employees join a supportive group of people who strive to exceed expectations with each customer interaction.
Becoming a know-it-all of the ins and outs of our suite of applications
Responding to customer inquiries via e-mail and phone
Troubleshooting issues with software and hardware
Testing and supporting new developments, products, features and initiatives
Creating support material such as instructional documents and training videos
Other duties as assigned
Requirements & Qualifications
Successful candidates typically have:
Passion for creating positive customer experiences
Strong written and spoken communication
Creative problem solving skills
Familiarity with the latest common technology applications and equipment
Ability to wear many “hats” while managing multiple tasks with varying priorities
Bachelor’s degree in Business, Marketing, Communications or a related field
Who we are. What we do.
We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.
We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.
Health benefits (medical, dental, vision, life)
401K Retirement Savings Plan with company match
Vacation and sick time
Funeral discounts, and more
SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at www.sci-corp.com .
As used herein, “SCI” refers to Service Corporation International and its affiliated companies.
Equal Opportunity Employer, M/F/D/V
Job Locations US-OH-Cincinnati
Associate Requisition ID Req.78886
# of Openings 1
Category (Portal Searching) Marketing and Advertising